FAQs

FAQ - Frequently Asked Questions

Payment Methods

  • Q: What payment methods do you accept?
    A: We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed securely.

Shipping & Delivery

  • Q: How long does shipping take?
    A: Shipping times vary based on your location:

    • USA & Canada: 5-10 business days
    • International: 10-20 business days

  • Q: How can I track my order?
    A: Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment.

Returns & Refunds

  • Q: What is your return policy?
    A: We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us to initiate a return.

  • Q: What should I do if I receive a damaged item?
    A: If your item arrives damaged or defective, please email us with a photo of the item and your order number for a quick resolution.

Order Changes & Cancellations

  • Q: Can I change or cancel my order?
    A: Yes, you can change or cancel your order before it has been shipped. Contact our support team as soon as possible.

Customer Support